Terms & Conditions

We look forward to welcoming you at Crossways Farm. Please read our Terms and Conditions of booking below.

Accessibility:

  • Due to the nature of the house, regretfully it is not suitable for those with reduced mobility.
  • There is a high step into the sitting room from the terrace (entrance door).
  • The bathroom and bedrooms are on the first floor.
  • Please be aware that the ceiling in the breakfast/sitting room is low (approximately 197cm floor to ceiling) and therefore may not be comfortable for very tall people.
  • Most of the doorways are low, but the ceilings of the upstairs rooms are high.
  • People with slightly reduced mobility may find the free-standing bath difficult to get in and out of, as the sides are high. However, an anti-slip mat, foot stool and suction grab handles (which can be positioned anywhere in the bath) are provided to assist you.

Booking information:

  • 2 night minimum stay.
  • Stays of 5 nights or more: 10% discount.
  • All rates include breakfast. Dietary requirements can be catered for with prior notice.
  • Off-road parking for 3 cars is available.
  • Check in time is from 4pm; check out time is by 12 noon. Check out can be extended to 6pm, availability permitting (see Rates).
  • Luggage storage is welcome.
  • Collection and drop-off at Stowmarket train station is available free of charge.
  • You are welcome to change the number of guests in your party and sleeping arrangements after booking: please give 24 hours’ notice before arrival of any changes if at all possible.
  • Please contact me before booking if you have any serious (food or other) allergies.
  • Please contact me before booking if you wish to book for more than 5 people.

Payment: A 50% deposit is required at the time of booking, which can be paid by cheque or bank transfer. If the deposit is not received within 5 days of receiving your booking confirmation, or before your arrival date in the case of late bookings, your booking may be cancelled (a reminder will be sent before any action is taken). The balance should be paid prior to departure by cheque, bank transfer or cash.

Cancellation policy: The deposit will be refunded in the event of cancellation more than 7 days before arrival. Between 7 and 4 days before arrival, the deposit is non-refundable but can be held for a future booking. In the event of cancellation less than 4 days before the arrival date, or due to a no-show, I reserve the right to charge the full amount for all nights booked if I am unable to re-book the rooms.

Smoking policy: Smoking is not permitted in any of the rooms or on the terrace; it is permitted in the garden, outside the fenced driveway and terrace (due to thatched roof). Please put out and dispose of cigarette butts carefully in the upturned flowerpots provided.

Children: Children are very welcome; however, please be aware that there are unfenced ponds and free-range livestock on the property, as well as stinging nettles in wild areas off the lawns and paths. Please supervise your children while in the garden, and when playing with the animals. The driveway and terrace immediately outside your entrance are fenced in.

Animals: Please be aware that there is free-range livestock and wildlife in the garden and therefore this may not be a suitable destination for people who are nervous of animals. However, temporary fencing is available should you want to sit in the garden without being visited by creatures, and the terrace immediately outside your entrance is fenced in and therefore usually free of animals, except for the garden birds who visit the bird table and the odd passing duck!

Pet policy: Dogs and cats regretfully cannot be accommodated, except for assistance dogs. Small pets can be boarded by prior arrangement (please see Rates).

Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by our negligence. Bicycles, the rowing boat and other facilities are used at your own risk. Bike helmets are provided as well as life jackets for small children.

Damages: We reserve the right to charge for any damages or missing items. Please report any damage or breakages as soon as they occur; minor breakages will not normally be charged for.